Shipping & Returns

Returns
For a good will refund or exchange* items must be unused and returned in the original packaging and in a re-saleable condition within 21 days of receipt of your goods. Please ensure your items are accompanied by a completed returns form (see below on how to complete returns form).

Cancelling an order
Should you wish to cancel an order, in most cases you have the legal right to do this within 7 working days of receiving the order. However, this does not apply to certain products such as audio/video recordings or computer software which has been unsealed and all personalised items and perishable goods.
If you wish to cancel, you must inform us in writing, quoting your order number, within 7 working days following the day you received the goods and you must also take reasonable care of the goods. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense to the address below. If your require assistance in returning a large item such as a treadmill or table tennis table etc. we can offer a collection service. Please enquire as to its cost with our customer services team.

Faulty goods
All of our products come with the standard manufacturer’s warranty. If any product we supply fails prematurely due to a manufacturing defect we will provide you with a refund, replacement or repair. Simply e-mail us and we will arrange everything for you.
Please ensure that you inform us as soon as possible after receiving you goods of any damage to avoid any delays in receiving a replacement or refund. Due to the highly technical nature of the products we sell, in the event that the product has been used at least once, we will need to send it to the manufacturer to confirm that the product defect is due to a manufacturing fault - our suppliers will always come back to us within 28 days maximum (normally much quicker) and we will get in contact with you on hearing their findings.

What if I have received my parcel, but they were not the goods ordered?
In the unlikely event that we have sent you the incorrect goods, then first of all we apologise. We want to make sure that we rectify this as
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